Critchley Medical Consultancy ("we") prioritises the protection and respect of your privacy.

This policy, alongside our terms and conditions, outlines how we process any personal data collected from you or provided by you. We urge you to carefully read the following to understand our perspectives and practices regarding your personal data and its treatment.

Important Notice: By submitting personal data to us and/or utilsing our website, you consent to the processing of all personal data submitted by you as described below.

What Constitutes Data?

In this Privacy Policy, "data" refers to any information you provide or collect through our services, including survey responses, form data, or data inputted on sites hosted by us. References to personal information or information signify data about you personally, collected or held by us.

Information We Collect About You

We gather specific data about you through your interactions with Critchley Medical Consultancy and during visits to our website. The collection of your data serves specific, explicit, and legitimate purposes. The data we collect is adequate, relevant, and limited to the intended purposes.

Information You Choose to Provide

You may furnish us with information by completing online tests, forms, subscribing to our list, engaging on our social media, reporting website issues, or requesting downloads. You may also provide information through phone, email, or other means.

We undertake to process any data lawfully, fairly, and transparently.

The information you provide may include your name, email address, phone numbers, postal addresses, payment details, personal circumstances description, and medical history.

Information We Collect Automatically

Usage Information: We collect data about your interactions with our websites and services, such as visited webpages, clicks, language preferences, etc.

Device and Browser Data: Information about the device and application you use to access our services, including IP address, operating system, browser type, etc.

Information from Page Tags: We utilize third-party tracking services employing cookies and page tags to gather data about visitors, including usage statistics.

Log Data: Our web servers maintain log files containing data about each access, including IP addresses, internet service providers, viewed files, etc.

Medical Records and Test Results: You may choose to share previous medical records or reports for review. Additionally, medical tests or questionnaires completed for our services may be required. Such information is shared on a need-to-know basis.

Information Received from Other Sources

We may receive information about you from third parties, including medical practitioners, search information providers, subcontractors, and business partners.

CCG/CAMHS Referrals Privacy Statement for You or Your Child

Data protection is paramount at Critchley Medical Consultancy. This document delineates how we process your information upon referral by your CCG or CAMHS.

Information Provided by You:

To fulfill contractual obligations arising from appointments for our psychiatric assessments. To provide information and services requested by you. To inform you about additional services similar to those you've received or inquired about. To notify you of changes in our services and those of our therapists. To present website content effectively for you and your device. Information Collected About You:

To administer our website. To facilitate internal operations such as troubleshooting and data analysis. To enhance website functionality. We retain your data in an identifiable form for no longer than necessary, typically 20 years from your last appointment with Critchley Medical Consultancy or 8 years after your death, whichever is sooner.

Sharing Your Data

We handle your personal data with care and only share it when absolutely necessary. This includes sharing contact details, medical records, test results, and mental health details with the relevant clinicians. Additionally, we may share data with analytics providers, to comply with legal obligations, or to protect rights, property, or safety.

Before disclosing personal data to a third party, we ensure contractual obligations are in place to protect the data and comply with the law.

Legal Basis for Data Processing

The law provides various reasons for collecting or processing personal data, including consent and contractual obligations. We make clear which data is necessary for specific services.

Your Rights Over Your Data

You have the right to request access to your personal data, correction of incorrect data, cessation of direct marketing, and cessation of consent-based processing. If you wish to exercise these rights or have concerns about your data, please contact us. We may refuse unfounded or excessive requests, providing reasons for refusal. You also have the right to complain to the supervisory authority.

To protect confidentiality, we verify your identity before processing requests. If someone acts on your behalf, we require proof of permission.

Where We Store Your Data

Data collected may be transferred and stored outside the European Economic Area. By submitting personal data, you agree to such transfers. We take necessary steps to ensure data security and compliance with this privacy policy.

All data you provide is stored securely on our servers, and any payment transactions are encrypted.

Cookies

Our website uses cookies to enhance your experience and improve our services. We inform you and request consent before using cookies collecting personal information. You can remove or disable cookies in your browser settings.

Links to Other Websites

We may include hyperlinks to third-party websites for reference. We do not control these sites or their data practices and are not responsible for them. We urge you to review their privacy policies before providing personal data.

Unsubscribe

If you wish to unsubscribe from our emails or postal marketing, please contact us at the provided email address or phone number.

Contacting the Regulator

If you're unsatisfied with our data handling or response, you have the right to lodge a complaint with the Information Commissioner's Office.

Questions?

For questions about this policy, contact our Data Protection Officer via email or phone.

Notification of Changes to Privacy Policy

We'll notify you of any changes to our data protection practices on this page.

Governing Law

This policy is part of our website Terms of Use.

Critchley Medical Consultancy Imagery

Models featured in our imagery have no direct association with Critchley Medical Consultancy or specific mental health conditions.